Policies & Terms
🔒 Privacy Policy
Carragreen respects your privacy and is committed to protecting all personal information shared with us.
- All customer data is kept secure and confidential.
- Personal information is used only for:
- Order processing
- Customer communication
- Improving our products and services
- We do not sell, trade, or share personal information with third parties, except when required for order fulfillment (such as shipping partners).
🚚 Shipping Policy
- We ship across India.
- Orders are processed within 1–3 business days.
- Estimated delivery time is 5–7 business days, excluding processing time.
- Shipping charges are included unless stated otherwise.
- Delays may occur due to logistics issues or unforeseen circumstances.
- Carragreen is not responsible for delays caused by third-party courier services.
🔁 Refund & Replacement Policy
Carragreen does not offer refunds. Only replacements are provided under eligible conditions.
❌ Non-Returnable Items
- Plantable products
- Customized products
📦 Damaged Products
- Must be reported within 48 hours of delivery
- Photo or video proof is required
🔄 Return Conditions
- Prior approval from Carragreen is mandatory
- Products must be unused and in original packaging
- Return shipping costs must be borne by the customer
🔁 Replacement Process
- Replacement requests are processed only after inspection and approval
📜 Terms of Service
By using this website, you agree to Carragreen’s terms, policies, and conditions.
General Terms
- All products are eco-friendly and handmade; slight variations are natural and not considered defects
- Orders are confirmed only after full payment (Cash on Delivery is not available)
- Carragreen reserves the right to cancel/refuse orders (full refund if cancelled by us).
🎨 Customized Orders
- 100% advance payment is required
- No cancellation, modification, or refund once the order is confirmed
⚠️ Liability
- Carragreen is not liable for indirect or consequential damages
- Misuse, mishandling, or natural wear and tear are not considered defects
🧠 Intellectual Property
- All website content, including text and visuals, is the intellectual property of Carragreen
- Content may not be copied or used without prior written permission
🔄 Policy Updates
- Carragreen reserves the right to update or modify policies at any time without prior notice
📞 Contact Us
For any questions or clarifications, please contact us via our official office numbers during business hours.
+91 96444 88448
hello@carragreen.com
Indore, Madhya Pradesh (India)