Policies & Terms

🔒 Privacy Policy

Carragreen respects your privacy and is committed to protecting all personal information shared with us.

• All customer data is kept secure and confidential.
• Personal information is used only for:
  • Order processing
  • Customer communication
  • Improving our products and services
• We do not sell, trade, or share personal information with third parties, except when required for order fulfillment (such as shipping partners).

🚚 Shipping Policy

• We ship across India.
• Orders are processed within 1–3 business days.
• Estimated delivery time is 5–7 business days, excluding processing time.
• Shipping charges are included unless stated otherwise.
• Delays may occur due to logistics issues or unforeseen circumstances.
• Carragreen is not responsible for delays caused by third-party courier services.

🔁 Refund & Replacement Policy

Carragreen does not offer refunds. Only replacements are provided under eligible conditions.

❌ Non-Returnable Items

• Plantable products
• Customized products

📦 Damaged Products

• Must be reported within 48 hours of delivery
• Photo or video proof is required

🔄 Return Conditions

• Prior approval from Carragreen is mandatory
• Products must be unused and in original packaging
• Return shipping costs must be borne by the customer

🔁 Replacement Process

• Replacement requests are processed only after inspection and approval

📜 Terms of Service

By using this website, you agree to Carragreen’s terms, policies, and conditions.

General Terms

• All products are eco-friendly and handmade; slight variations are natural and not considered defects
• Orders are confirmed only after full payment (Cash on Delivery is not available)
• Carragreen reserves the right to cancel/refuse orders (full refund if cancelled by us).

🎨 Customized Orders

• 100% advance payment is required
• No cancellation, modification, or refund once the order is confirmed

⚠️ Liability

• Carragreen is not liable for indirect or consequential damages
• Misuse, mishandling, or natural wear and tear are not considered defects

🧠 Intellectual Property

• All website content, including text and visuals, is the intellectual property of Carragreen
• Content may not be copied or used without prior written permission

🔄 Policy Updates

• Carragreen reserves the right to update or modify policies at any time without prior notice

📞 Contact Us

For any questions or clarifications, please contact us via our official office numbers during business hours.

+91 96444 88448
hello@carragreen.com
Indore, Madhya Pradesh (India)